Why didn't insurance pay?

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Yes. We hear this a lot. If your insurance company denied your claim, you may have to contact them to resolve your insurance issue. Unfortunately in most cases, it is ultimately your responsibility to clear up any unresolved issues with your insurance. 

Creditors routinely refer accounts to our office after they have exhausted their efforts trying to work with your insurance company. Often times, the amount due is your deductible, out-of-network visits, or an accumulation of unpaid copayments, as directed by your insurance company. Other times, your insurance company may require a referral or other pre-authorizations before they will begin to process your claim. In any event, your health insurance company is required to send an Explanation Of Benefits (EOB) providing these details. 

If you feel that your insurance company was supposed to pay your amount due or any portion thereof, please contact them by using the phone number located on the back of your insurance card. Ask them if (1) they've received the claim or not, (2) why it wasn't paid, and (3) how to process the claim to get the amount due paid. 

If your insurance company indicated that they would pay the amount due, please contact us and let us know how we can help process your claim. Or if you are having issues with your insurance or currently working with your insurance, please let us know.